Frequently Asked Questions
Everything you need to know about shopping with Diners Pakistan
What are the standard delivery times within Pakistan?
For major cities like Karachi, Lahore, and Islamabad, delivery typically takes 3-5 working days. For other cities, please allow up to 7 working days for your order to arrive.
How can I return or exchange an item?
You can exchange any unused item with its original tags within 14 days of purchase. Simply visit any Diners outlet nationwide or contact our customer support for an online return process.
What payment methods do you accept?
We offer multiple payment options including Cash on Delivery (COD), Credit/Debit cards (Visa/Mastercard), and popular mobile wallets to ensure a seamless checkout experience.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring your favorite garment and comparing it with our chart to ensure the perfect fit for shirts, trousers, and suits.
Do you offer international shipping?
Yes, Diners Pakistan ships globally. Shipping costs and delivery timelines vary depending on the destination country and will be calculated at the time of checkout.
Can I cancel my order after it has been placed?
Orders can be canceled within 12 hours of placement or before they are processed for shipping. Once an order is dispatched, it cannot be canceled but can be exchanged upon receipt.